We spent a year looking for a training that would help our people work with a demanding public. It was easy to find customer service trainings, but we all know what to do.
What’s important is being able to respond well under pressure.
This was one of the most outstanding trainings we’ve ever had. The response was so positive, our executive team wants you back soon for more. After the first day’s training, word got out and people were asking if they could squeeze in. Our training room was packed.
Everyone spoke highly of it: maintenance workers, fire fighters, administrators, and executives. We have a great team here, and this week’s training just made us better.
—Teresia Zadroga-Haase, Human Resources Director
City of Manhattan Beach, CA
received by email