San Mateo County 911 Communication Managers Association
Dear David and Karen,
I can’t tell you how appreciative we are that you were able to participate in our recent dispatch managers retreat. I’m not surprised to see the positive results of the written evaluations. Many people approached me later in the day and the following morning to tell me how much they received from what you taught. Dispatchers, their managers, and supervisors are a unique group and face many stresses comparable to those of first-line responders. I think as a profession, we should be doing much more to support and address their cumulative stress. Your work just is the right balance of tools and techniques to help us move in that direction.
I highly recommend your program. Our work is challenging, and having the ability to react calmly in pressure situations is an invaluable skill. Your ability to not only show us how to do that, but motivate and inspire us to do it, is what makes your program so valuable.
I’m delighted that your course is on its way to being POST certified and look forward to it being available to a wider audience of dispatchers and supervisors as soon as possible.
Sincerely,
Brenda Velasquez
Communications Manager
South San Francisco Police Department
(Received by email)