Dear David and Karen,
Thank you for presenting at our Western States Affiliate’s Executive Team annual planning session in July. What a pleasure it was to learn from the two of you and benefit from the concepts and techniques you have mastered in effectively managing stress. The feedback on your session has been very positive and, as one of our tenured senior staff members shared, this was the best session she has participated in during her 20 years in terms of personal and professional impact.
There was spirited audience participation, which we very much appreciated. I also appreciated how willing you were to help our people gain insights, and to patiently listen to and answer their questions.
We have been working on accelerating progress in shaping an even greater level of personal and shared accountability, aligned with the results we are committed to achieving as an organization. We know that we have the talent, desire and capabilities across our organization. What we were most hoping to gain from your session was what you provided us — the critical dimension of how to actually make the kinds of personal changes we need to become more effective managers and leaders. It was perfect for equipping our team with the hands-on tools for gaining greater control over our reactive process, and how to choose appropriate responses when under high levels of stress. You provided helpful insights into how to bring the best out of ourselves – and our staff and volunteers. Many people commented to me afterward that this was something they very much appreciated and that it came at just the right time for us.
You were a pleasure to work with as presenters. With a last minute room re-arrangement, you were calm and cheerful, and put me at ease. It was a happy sign that you practice what you preach. I highly recommend this training for any group serious about helping their managers become better leaders. These are essential tools for work, and for life.
Sincerely,
Sheree Chiang
Senior Vice President, Human Resources