Dear David and Karen:
I just wanted to thank you for the two excellent trainings you provided for our staff. We were very pleased with the response, especially from our senior managers. They are under tremendous pressure from the heightened security needs we face since 9/11, and it has taken a toll on our people. Your program was a life-saver for all the participants, and provided techniques that people can immediately put to use as soon as they walk out of the classroom.
We opened up the training to everyone on staff, from maintenance people to top-level management, and had a great cross-section of participation.
Several senior managers who attended were very pleased with the program’s practicality and effectiveness. They asked that this be made available to all our employees on an on-going basis. If the response to the last two trainings is any indication, there will be a full crowd again next time you come. We look forward to having you back again, soon.
Sincerely,
Mary Jo Snell
Human Resources Training Manager
Denver International Airport