Dear David and Karen:
Thank you for providing such a beneficial and powerful program to our hotel managers. I highly recommend your training to any company that is serious about enhancing employee performance and effectiveness. It improves our ability to deliver quality customer service, communicate more sensitively with our guests and our staff, and perform better at our jobs.
We needed this program. It couldn’t have come at a better time. The training last week had a powerful effect on a number of our people who are experiencing extremely challenging situations – divorce, caring for aging parents, serious illness – on top of the demands of managing a busy conference hotel with more business than usual. Just looking into the faces of these people, I could see immediate benefit from the techniques you taught.
These techniques are a great resource for hotel managers and employees. We look forward to having you back again to include the managers we missed this time. Contact us when you will be returning to Florida. And good luck with your training work, wherever it takes you.
Sincerely,
Chrissie Plock, Director
Human Resources
Hilton Westshore Tampa